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Falcon Support - Reports

Showing Data For:
Tickets created Split by Source

Email

33

Phone

60

Website

70

Chat

87

Tickets created Split by Priority

Urgent

87

Medium

70

High

60

Low

33

Tickets created Split by Status

Open

20

Tickets created Split by Category

Question

18

Tickets resolved Split by Source

Email

70

Phone

50

Website

30

Chat

95

Tickets resolved Split by Priority

Urgent

70

Medium

60

High

70

Low

25

Tickets resolved Split by Status

Open

30

Tickets resolved Split by Category

Question

30

Tickets reopened Split by Source

Email

40

Phone

40

Website

50

Chat

20

Tickets reopened Split by Priority

Urgent

90

Medium

50

High

80

Low

30

Tickets reopened Split by Status

Open

40

Tickets reopened Split by Category

Question

25

Tickets unsolved Split by Source

Email

50

Phone

20

Website

75

Chat

30

Tickets unsolved Split by Priority

Urgent

85

Medium

40

High

90

Low

20

Tickets unsolved Split by Status

Open

50

Tickets unsolved Split by Category

Question

15

Distribution of Performance
Agent Survey Result
Agent Name Extremely Satisfied Extremely Dissatisfied
A
Amelia
36
17
Last Day 19
52
33
Last Day 19
41
17
Last Day 24
23
1
Last Day 24
52
27
Last Day 25
12
13
Last Day 25
14
16
Last Day 30
25
13
Last Day 38
15
30
Last Day 45
32
7
Last Day 39
41
17
Last Day 24
23
1
Last Day 24
52
27
Last Day 25
12
13
Last Day 25
14
16
Last Day 30
25
13
Last Day 38
15
30
Last Day 45
32
7
Last Day 39
A
Amelia
36
17
Last Day 19
52
33
Last Day 19
Customer Satisfaction Survey
Analysis of the Top Customers

65.09%

13.6%

78.35%

8.3%

45.45%

5.12%

12.19%

2.03%

80.09%

11.6%

55.05%

5.55%

65.09%

13.6%
Load Analysis by Received Tickets
Trends in Ticket Volume
1255.3%
Total On Hold Tickets
1003.20%
Total Open Tickets
532.3%
Total Due Tickets
1363.12%
Total Unassigned Tickets

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